Refund and Returns Policy

At Customized Premiums & Promotions, we are committed to your satisfaction. We stand behind the quality of all our products and have established clear policies to address any concerns while maintaining fair business practices.

Our Quality Commitment

With over 23 years of experience supplying corporate gifts, we’ve built our reputation on quality and reliability. All products in our catalog are sourced from trusted, established brands and suppliers. We believe in offering products we’re proud to stand behind.

Our Sales & Returns Policy

Customized Premiums & Promotions operates on an all sales final policy. Once an order is placed, confirmed, and shipped, it cannot be returned, exchanged, or refunded for change of mind, wrong selection, or buyer’s remorse.

This policy applies to all products regardless of category—whether it’s apparel, gadgets, office gifts, or drinkware. We strongly recommend reviewing your order carefully before purchasing to ensure it meets your exact needs.

Why This Policy?

This policy enables us to:

Offer competitive wholesale prices to our corporate customers
Minimize operational costs that would otherwise be passed to customers
Maintain reasonable pricing on bulk orders
Process orders quickly for time-sensitive corporate gifting needs

Pre-Purchase Recommendations

Before finalizing your order, please:

Review product descriptions, specifications, and images carefully
Check product dimensions and compatibility with your needs
Verify quantities and color/size selections
Confirm recipient details
Contact our team with questions before ordering

Our customer service team is happy to provide additional information, product comparisons, or recommendations. Contact us before ordering to ensure perfect selection:

Phone: +91-9810207053 (24/7)
Email: info@promotionalgifts.co.in
Hours: Monday-Friday, 9:00 AM – 6:00 PM

Damaged or Defective Products

We understand that occasionally products may arrive damaged or defective despite our quality checks. We take these situations seriously and have established a clear process:

Immediate Action Required (24-Hour Window)

If you receive a defective, damaged, or dead-on-arrival (DOA) product, contact us within 24 hours of delivery with:

Photos of the damaged/defective product
Your order number
Description of the issue
Proof of delivery (tracking confirmation)

Immediate contact ensures we can resolve your issue quickly.

Evidence Requirements

Please prepare:

Clear photographs of damage or defect
Packaging photos showing condition at arrival
Video unboxing (if possible)
Your order invoice/receipt
Order confirmation email

Our Response Process

Initial Assessment – Our team reviews your documentation
Brand Coordination – We contact the product manufacturer if applicable
Resolution Offer – We provide appropriate solution (repair, replacement, or store credit)
Follow-up – We ensure your satisfaction with the resolution

Timeline Commitment

Response Time: Within 24 hours of receiving complete information
Resolution Time: Within 5-7 business days
Expedited Processing: Available for time-sensitive needs

Warranty Coverage & Claims

All branded products sold by Customized Premiums & Promotions include manufacturer warranties. Warranty terms vary by product and brand:

Electronics (Gadgets, Smartwatches): Typically 1-2 years manufacturer warranty
Apparel & Accessories: 6 months to 1 year
Leather Goods: 6 months to 1 year
Office Items: 6 months to 1 year

Warranty coverage includes manufacturer defects but excludes:

Normal wear and tear
Accidental damage
Improper use or handling
Unauthorized modifications
Water or liquid damage (unless specified in warranty)

How to File Warranty Claims

We recommend handling warranty claims directly with the brand service centers for fastest resolution:

Locate Service Center – Find the brand’s authorized service center in your location
Provide Proof of Purchase – Present your invoice from Customized Premiums & Promotions
Service Center Assessment – They’ll evaluate if the issue is covered under warranty
Claim Processing – Authorized service centers will repair or replace covered items

Alternative: If you need assistance navigating the warranty claim process:

Email: info@promotionalgifts.co.in
Phone: +91-9810207053
Hours: Monday-Friday, 9:00 AM – 6:00 PM

We can help you contact the appropriate brand service center and provide supporting documentation.

Warranty Tips

Register Your Product – Many brands offer extended warranty if you register online
Keep Your Invoice – Required for all warranty claims
Understand Coverage – Review warranty terms included with your product
Brand Service Centers – These provide fastest, most reliable service for warranty work

Non-Refundable Items

The following items cannot be refunded or returned under any circumstances:

Customized/personalized products (engraved, embroidered, or logo-imprinted items)
Digital products, e-gift cards, or e-vouchers
Clearance or final-sale items (clearly marked at purchase)
Products damaged due to customer misuse

Our Stand on Quality

While we maintain an all-sales-final policy, we stand behind our products’ quality. If you receive a genuinely defective item through no fault of your own, we’ll work with you to resolve it. We believe in:

Honest product descriptions
Fair dealings with customers
Supporting you if genuine quality issues arise
Working with manufacturers for warranty coverage
Customer satisfaction through transparency

What This Means for Corporate Gifts

For bulk corporate gifting orders:

Quality assurance checks are performed on bulk shipments
Issues with larger orders are handled with priority
Custom gift sets can be reviewed before final approval
Our team works closely with corporate clients to ensure satisfaction

Contact our bulk order specialist for details: Phone: +91-9810207053

Phone (24/7): +91-9810207053
Email: info@promotionalgifts.co.in
Hours: Monday-Friday, 9:00 AM – 6:00 PM (IST)
Physical Office: S-02, Central Plaza Mall, Golf Course Road, Sector 53, Gurgaon 122003, Haryana, India