Privacy Policy

Welcome to the Privacy Policy of Customized Premiums & Promotions. We are committed to protecting your privacy and ensuring complete transparency about how we collect, use, and safeguard your personal data. This policy explains our practices in clear, accessible language.

Who We Are

We are Customized Premiums & Promotions, one of India’s leading corporate gifts suppliers with over 23 years of industry experience. Your trust is fundamental to our business, and we take data protection seriously.

What Information Do Promotional Gifts Collect

Information You Provide Directly

When you place an order or interact with our website, you provide information including your name, email address, phone number, shipping address, and payment details. If you leave comments or reviews, we also collect that content.

Technical Information We Collect Automatically

We collect technical data to improve your experience: browser type, IP address, pages visited, time spent on pages, referring website, and device information. This helps us understand user behavior and optimize our website.

Third-Party Information

We may receive information from third-party services you authorize, payment processors, and analytics platforms that help us serve you better.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate about your purchase
Send order confirmations and shipping updates
Respond to your inquiries
Improve our website and services
Prevent fraudulent transactions
Comply with legal obligations
Send marketing communications (with your consent)

Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us remember your preferences and improve your browsing experience. You can control cookie settings in your browser.

Types of Cookies We Use

Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Remain on your device to remember login information and preferences
Analytics Cookies: Help us understand how users interact with our website
Functional Cookies: Enable features like remembering your shopping cart and language preferences

Data Security

We implement industry-standard security measures including:

SSL encryption for all transactions
Secure password protection
Regular security audits
Limited employee access to personal data
Secure payment processing through trusted gateways

Your payment information is processed by secure payment gateways that comply with PCI-DSS standards.

Your Rights Regarding Your Data

You have the right to request a copy of the personal data we hold about you. Contact us with your request, and we’ll provide this information in a standard format.

Right to Correction: If any information about you is inaccurate or incomplete, you can request that we correct it.

Right to Deletion: You can request deletion of your personal data, though some information may be retained for legal or administrative purposes.

Right to Data Portability: You can request your data in a portable format to transfer to another service.

Data Retention Period: We retain your personal information for as long as necessary to provide our services and fulfill your requests. Different types of data are retained for different periods:

Order Information: Retained for 5 years for accounting and tax purposes
Account Information: Retained while your account is active plus 1 year after closure
Marketing Data: Retained until you unsubscribe
Communications: Archived for 2 years unless legally required longer

Third-Party Sharing

We share your information only with:

Service Providers: Payment processors, shipping partners, and email service providers who assist in providing our services
Legal Authorities: When required by law or to protect our rights
Business Partners: With your explicit consent for marketing purposes

We do not sell or rent your personal information to third parties for their marketing purposes.

Embedded Content and External Links

Our website may contain embedded content from other sites (videos, images, articles). These external sites have their own privacy policies. We’re not responsible for their practices. We encourage you to review privacy policies of any external sites you visit.

Your Communication Choices

When you provide your email, you’re consenting to receive:

Order confirmations and shipping updates (necessary)
Customer service responses to your inquiries (necessary)
Marketing newsletters (optional – you can unsubscribe anytime)

Click the “Unsubscribe” link in any marketing email to stop receiving promotional content.

Phone Communications: We may contact you by phone regarding your order unless you opt out. We respect “Do Not Call” preferences.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We’ll notify you of significant changes via email or prominent notice on our website. Your continued use of our site after updates indicates your acceptance of the revised policy.

Contact Details

Email: info@promotionalgifts.co.in
Phone: +91-9354597720
Hours: Monday to Friday, 9:00 AM to 6:00 PM

Customer Care Email: info@promotionalgifts.co.in
Customer Care Phone: +91-7982210906
Address: S-02, Central Plaza Mall, Golf Course Road, Sector 53, Gurgaon 122003, Haryana, India