Terms and Conditions

Welcome to the website of Customized Premiums & Promotions (“Company,” “we,” “us,” “our”). By accessing and using this website (www.promotionalgifts.co.in), you agree to be bound by these terms and conditions. Please read them carefully before making any purchase or using our services.

1. Acceptance of Terms

By using this website and purchasing products, you enter into a binding agreement with Customized Premiums & Promotions. If you do not agree with any part of these terms, you should not use our website or make purchases.

We reserve the right to modify these terms at any time. Modifications are effective upon posting to the website. Your continued use of the site after modifications constitutes acceptance of the updated terms.

2. Product Information and Availability

Accuracy of Information

We strive to provide accurate product descriptions, specifications, images, pricing, and availability information. However, we do not warrant that all information is completely accurate or error-free. Some technical descriptions may contain unintentional errors.

Pricing Errors

Prices are subject to change without notice and may vary based on bulk quantity, customization, and current market conditions. While we take care to price items correctly, errors can occur. We reserve the right to refuse or cancel any orders placed at incorrect prices due to website errors.

Product Availability

Not all products are available in all locations. Customized Premiums & Promotions shall not be held responsible for products that become unavailable after you place an order. We’ll inform you immediately of any availability issues and offer alternatives.

Confirmation of Orders

The price of an item will be confirmed only after your order is placed and a confirmation email is sent. Order confirmation constitutes acceptance of the offer and formation of a binding contract.

3. Product Warranties

All branded products sold through our website are covered by warranties provided by respective brand owners and manufacturers. Customized Premiums & Promotions does not provide independent warranties on products.

Warranty Coverage

Specific warranty terms, duration, and coverage details depend on the product manufacturer:

• Warranty period typically ranges from 6 months to 2 years
• Coverage includes manufacturer defects but excludes normal wear, accident damage, and misuse
• Warranty is provided by brand service networks

How to Obtain Warranty Service

For warranty service or claims:

1. Contact the brand’s authorized service center directly with your purchase invoice
2. Alternatively, contact us for assistance in locating the appropriate service center
3. Follow the brand’s warranty claim procedures for fastest resolution

4. Returns and Replacements

All sales made through Customized Premiums & Promotions are final. Products sold and shipped cannot be returned or exchanged except as provided below.

Defective or Damaged Products

In the unlikely event that you receive a product that is defective or arrives in non-working condition:

1. Immediate Notification: Contact us within 24 hours of receipt with photographic evidence
2. Information Required: Provide your order number, invoice, and clear photos of the issue
3. Assessment: We will assess whether the issue qualifies for replacement under warranty
4. Brand Coordination: For branded items, we coordinate with the manufacturer’s warranty process
5. Resolution: Replacement or repair will be arranged as per manufacturer warranty terms

No Refunds

Under no circumstances will monetary refunds be issued for returned products. In case of defective products, we provide replacement or repair services only.

5. Liability and Disclaimers

Customized Premiums & Promotions shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profit, revenue, data, or business opportunity
• Interruption of business or services
• Any damages arising from your use or inability to use our website or products

Disclaimer of Warranties

Products are provided “as is” and “as available.” We disclaim all other warranties, express or implied, including fitness for a particular purpose. Your sole remedy for dissatisfaction is the warranty provided by the product manufacturer.

Third-Party Products and Links

Our website may contain links to third-party websites or featured products from other manufacturers. We are not responsible for:

• Third-party website content or practices
• Product quality or authenticity of third-party items
• Third-party privacy policies or terms

6. User Conduct and Responsibilities

By using our website, you agree not to:

• Post or transmit content that is illegal, obscene, or violates intellectual property rights
• Engage in harassment, threats, or abusive behavior
• Attempt to gain unauthorized access to our systems
• Interfere with website operation or other users’ access
• Post spam, commercial solicitations, or chain letters
• Upload malware or harmful code

User Content

You are responsible for any content you post on our website, including reviews and comments. By posting content, you grant us the right to use, reproduce, and distribute it. You represent that you own or have rights to post such content and that it doesn’t violate others’ rights.

Account Responsibility

If you create an account with us:

• You’re responsible for maintaining confidentiality of your password
• You’re liable for all activity under your account
• You agree to provide accurate information
• You agree to notify us immediately of any unauthorized account access

7. Intellectual Property Rights

The website, including its design, layout, text, graphics, images, and code, is protected by copyright and other intellectual property laws. All content is the property of Customized Premiums & Promotions or its content suppliers.

Limited License

We grant you a limited, non-exclusive license to view and download content for personal use only. You may not:

• Reproduce, distribute, or transmit content
• Create derivative works
• Use content for commercial purposes
• Remove any copyright notices or proprietary marks

Trademark Information

All brand names, trademarks, and logos mentioned on our website belong to their respective owners. Mention of third-party brands doesn’t constitute endorsement or affiliation.

8. Payment and Billing

We accept:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Net banking
• Digital wallets
• UPI payments
• Bank transfers for bulk orders

Payment Processing:

• Payment is processed through secure payment gateways
• Your financial information is encrypted and not stored on our servers
• Failed payments will prevent order processing
• Duplicate charges will be refunded upon request with verification

Tax and Duties

Prices displayed may not include applicable taxes. Final billing amount will include taxes as per applicable laws. For international orders, you’re responsible for any applicable import duties or taxes.

9. Shipping and Delivery

• Orders are processed within 1-2 business days
• Delivery timelines depend on location and product availability
• We’ll provide tracking information via email
• Estimated delivery dates are approximations only

Risk of Loss: Products are at your risk once delivered to the address specified in your order. We recommend signing for valuable shipments and inspecting packages immediately upon receipt.

Shipping Costs: Shipping charges are calculated based on:

• Delivery location and distance
• Order weight and dimensions
• Shipping method selected
• Any express or special handling

10. Privacy and Data Protection

Your use of our website is also governed by our [Privacy Policy]. Please review it to understand our data practices. Key points include:

• We collect personal information necessary to process orders
• Your data is protected with industry-standard security measures
• We do not sell personal information to third parties
• You have rights to access, correct, or delete your data

11. Dispute Resolution and Jurisdiction

These terms and conditions are governed by the laws of India, specifically the Indian Contract Act, 1872, without regard to its conflict of law principles.

Any legal action, suit, or proceeding arising out of or related to:

• Your use of our website
• These terms and conditions
• Your purchase of products
• Any other matter

shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. You consent to the exclusive jurisdiction and venue of these courts.

Dispute Resolution Process

Before initiating legal action:

1. Contact our customer service team to resolve the dispute
2. Provide written details of your complaint
3. Allow 15 days for resolution
4. If unresolved, you may proceed with legal action in New Delhi courts

12. Modifications to Terms

Customized Premiums & Promotions reserves the right to modify these terms and conditions at any time:

• Changes will be posted on this page
• The “Last Updated” date will be revised
• Your continued use of the website after changes constitutes acceptance

Checking for Updates

Please review these terms periodically for changes. Continued use of our website following changes implies your acceptance of the modified terms.

13. Termination of Access

We reserve the right to terminate or restrict your access to our website if you:

• Violate these terms and conditions
• Engage in illegal activity
• Harass our staff or other users
• Attempt to damage our systems
• Violate intellectual property rights

14. Entire Agreement

These terms and conditions, together with our [Privacy Policy] and [Refund & Returns Policy], constitute the entire agreement between you and Customized Premiums & Promotions regarding your use of our website and purchase of products.

If any provision is found unenforceable, that provision will be modified to the minimum extent necessary, and other provisions remain in effect.

15. Contact Information for Disputes

If you have concerns about these terms or need to resolve disputes:

Grievance Officer: Saurabh Pandey Customized Premiums & Promotions S-02, Second Floor, Central Plaza Mall Sector 53, Golf Course Road Gurgaon 122003 (Haryana), India

Contact Details:

• Email: info@promotionalgifts.co.in
• Phone: +91-9810207053
• Customer Care Email: info@promotionalgifts.co.in
• Customer Care Phone: +91-7982210906
• Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

Response Commitment:

• Acknowledgment of grievances within 2 business days
• Resolution target of 15 business days

17. Severability

If any part of these terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and all other provisions will remain in full force and effect.