At Customized Premiums & Promotions, we strive to provide high-quality products tailored to your needs. Please read our policy carefully to understand our stance on refunds and exchanges.

No Refunds or Exchanges

All sales are final. Customized Premiums & Promotions does not offer refunds or exchanges on any products sold and shipped. Once an order is placed and processed, it cannot be returned or exchanged under any circumstances.

Defective or Damaged Products

In the unlikely event that you receive a product that is defective or dead on arrival, we encourage you to take immediate action:

Contact Us: Please reach out to our customer service team within 24 hours of receiving the product.

Proof of Purchase: Be prepared to provide proof of purchase, which may include your order number and any relevant details regarding the issue.

Warranty Claims: For warranty claims, we recommend contacting the brand service centers directly. They will guide you through the warranty process and assist you with any necessary steps.

Customer Service

If you have any questions or concerns regarding our policy, please don’t hesitate to contact our customer service team at info@promotionalgifts.co.in

Thank you for choosing and trusting Customized Premiums & Promotions. We appreciate your understanding and support.